Community Bank proactively closes all branch lobbies and will operate solely through available drive-thrus

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WATERTOWN, N.Y. — At Community Bank N.A., the safety and comfort of our customers, employees and communities will always remain our top priority. Community Bank has been closely monitoring updates and recommendations from the Centers for Disease Control (CDC) and local, state and national authorities about the evolving situation of COVID-19 (coronavirus).

The bank has made the proactive decision to close all branch lobbies and operate solely through available drive-thrus, starting tomorrow, Wednesday, Nov. 25. All branch lobbies will be available by appointment only, including locations with and without drive-thrus.

“We believe this decision is both conservative and prudent considering the current information the CDC has provided about COVID-19” Hal Wentworth, Community Bank N.A. senior vice president for retail banking said. “We appreciate our customers’ continued support and understanding in this difficult time of uncertainty. Together, we can all do our part to help protect our local communities.”

Community Bank understands the vital importance of customers having access to their accounts and encourages customers to continue checking for updates. Customers should note that lobby appointments can also be made by calling local branches.

Community Bank’s ATMs and secure night depositories will remain available during this time. Additionally, the bank’s online, mobile and phone banking options will allow customers the convenience of banking from home. Online and mobile banking tools provide 24/7 digital account access and the ability to transfer funds, check account balances and activity, pay bills and more. Customers may also apply to open a personal deposit account or apply for a personal loan online at If customers aren’t enrolled yet in online or mobile banking, they can visit or contact customer service for assistance at 1-866-764-8638, Monday through Friday from 8am to 6pm (EST).

Community Bank will continue to closely monitor updates and recommendations from the CDC and other local, state and national authorities. Regular updates will be shared with customers and staff, including when branches may return to regular operations.