Northern Credit Union to close Factory Street lobby temporarily beginning Wednesday

WATERTOWN, NY  – As our environment changes rapidly, so does how we approach business and how we must serve our member-owners and community. Due to the recent rise of COVID-19 cases, Northern is temporarily closing the Factory Relationship Center lobby, effective Wednesday, January 13. These precautions help protect our member-owners, internal-owners, and community.

Drive-thru service will remain open, and night drop will still be available for deposits and processed each Monday, Wednesday and Friday. The Commerce Relationship Center lobby remains open for members to make appointments for select services including business transactions and change orders.

Mortgage closings still will occur at 138 Factory Street.

Visit for a complete list of services available by appointment.

We continue to encourage the use of digital services, including Video Banking, which members can use to do most banking from home or on-the-go, including new accounts and loans, document signing, account maintenance and more.

Mobile Banking can also be used to deposit checks, pay bills and check account
balances. For a list of all services that can be completed digitally, visit

Team members are also available to assist by call or text at 315.782.0155 and through Live Chat on Members can also get many questions answered 24/7 with our website chatbot by clicking the green chat icon in the right-hand corner on any page of our website.

Advanced ATMs at our drive-thrus allow members to do more with their debit and ATM cards, including check cashing in one step, loan payments, requesting a mini-statement, seeing all accounts and shares they have access to, and choosing specific cash denominations for withdrawal. Team members also remain available at Personal Tellers to speak with members face-to-face during business hours.

As a reminder, masks are required when entering any relationship center in accordance with NYS law. All individuals visiting our relationship centers will have their temperature taken at the door before entering. We invite members to use the hand sanitizer available in each lobby before and after each transaction and ask
they maintain appropriate social distancing. Our team members clean shared surfaces frequently and our cleaning company disinfects each relationship center nightly.

Our goal is to provide our member-owners reliable access to the services they count on, especially during this time of uncertainty. As new developments emerge, we’ll share information about how we’ll continue to operate with everyone’s health and well-being in mind. For more information or to make an appointment at a
relationship center, connect with us via Video Banking, Live Chat on our website, text or call 315.782.0155, or visit

Northern Credit Union is a growing, federally insured financial institution and a leading provider of a full range of financial services to anyone who lives, works, worships or regularly conducts business in Jefferson, Lewis, St. Lawrence, Oswego, Clinton, Franklin, Onondaga and Madison Counties. Serving the financial needs of more than 34,000 members through world-class technology systems, Northern Credit Union strives to create mutual value by providing personalized service and banking solutions. Federally insured by NCUA.